Unable to delete offline NAS

I had an issue with my old Ex2 and got a different one. When I logged into os5.mycloud.com, I was unable to delete the offline device. Does anyone know how to get rid of it? I tried on the app and on the website I just can’t remove it. Clicking on the gear icon just tells me that its offline. I can remove the top one though. I uploaded a picture of it as well.

Hi @donutchord,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:


I didn’t even think of that, but I will. Thank you