Unable to create RMA

Announcements & Discussions Forum Feedback
1

Hi,

I had a drive fail on Friday while still under warranty, and have tried to create an RMA for it.

However, when I get to the point where I need to specify a shipping address, it refuses to accept the address I’m trying to enter. I assume this is because of the postcode format (in this case the postcode is RG14 7HX).

Has anyone else seen anything similar?

I’ve created a support case, but I need this drive replaced ASAP, so I don’t want to be waiting another two business days for a response on that if possible.

Thanks

Andy

2

Can’t guarantee I can help any faster, but I’ll pass your information along and see if it’s something that can be fixed quickly if it’s an issue with the system. What country are you in?

3

Hi

I’m in the UK. Will try to call support today as well.

Thanks

Andy

4

Hi Andy,

I took your issue to our support team but it appears you were able to call in and get your RMA squared away with support before I could act. Please let me know if there is anything we can do to further assist you.

5

Yes, all sorted now. Thanks for the assistance.

Will drop the drive off tomorrow, handily I live in the same town as the dispatch address :slight_smile:

Andy