WD Community

Unable to copy files on Windows 10

Using the My Cloud Home, Windows 10 is able to execute files on the drive, but when I attempt to copy files to or from the drive I get the message saying “Z: does not exist”. Using a command prompt Z: can not be access in the first place.

The drive works perfectly from the Mac, files can be copied to or from it, but not with Windows 10.

Hi @ladydeath2020,

Mapping a network share on a Windows 10 computer allows the ease of use and access to network storage content.

Please refer to this KB article: How to Map a WD Network Drive on Windows 10 and Windows 11

As I mentioned, the drive does map and I can execute files from the My Cloud drive, just not copy to or from using Microsoft Windows 10.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.