I went through the motion of creating shared folders and turning OFF the ‘public’ setting for each of them and giving the ‘admin’ read/write to each. I then added an external user (my brother) to My Cloud and granted him ‘read’ access to the necessary folders. My brother confirms he received the email, and creates his password. He then continues to install “My Cloud” app on his iphone I then went to ‘Cloud Access’ from My Cloud’s dashboard and selected the user (my brother) and clicked on ‘Get Code’ which generated the code for his user record. From my brother’s iphone, he launches the My Cloud app, clicks the menu and selects “WD Drive”. He is then prompted for the 12 digital activation code which I had provided to him and then clicks on the ‘Activate’ button. He then gets the error message “Unable To Contact This Device”.
Anybody know how to solve this problem?