Unable to connect to web access via browser?

I have no idea why but my cloud was working 100% fine until it suddenly stopped connecting to Web access via a browser? When I try to access My Cloud Web access, the pre loader just keeps on spinning. I have not changed anything in the settings and I am able to open the cloud on my desktop as a mounted disk with no problem. It is not my computer because I have tried to connect on numerous computers but to no avail?

Any help or advise is much appreciated because I am totally lost and rely on the cloud to transfer work files around.

Hi Margate,

Have you tried to change the web browser?

Also, are you able to access the Dashboard?

Yes, I have tried numerous different browsers but that makes no difference at all.
I am able to access the dashboard no problem.



Hi Margate,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.