Unable to connect to NZBGet on WD MyCloud Mirror


Hello all,
I did a lot of searching on this forum and throughout the internet but cannot find an answer to my NZBGet problem.
I own a WD MyCloud Mirror (1st Gen) and have the NZBGet App installed on it. This worked perfectly fine for about half a year using the nzbget-chrome plugin on my Chrome browser. Now I do not remember if it started after a WD firmware update or whatever the occasion was, but suddenly it stopped working, i.e. when I try to visit http://nas:6789/nzbget/index.html or http://192.168.x.x:6789/nzbget/index.html I get a message saying the connection has been refused by NAS or the page is unreachable, depending on which browser I use. The entire NZBGet doesn’t work anymore.
I already tried;
-several browser (Chrome, IE, Edge)
-several computers/laptops/tablets
-Windows 10 & Windows 7
-turning off all known antivirus programs and firewalls
-latest firmware on WD MyCloud (2.11.169)
-removing and reinstalling the NZBGet app on the MyCloud (version 1.23) through the WD dashboard.
-connecting my laptop and MyCloud through several different network topographies, wired and wireless, different switches or directly without switches, different cables, different routers.
-contacting WD support, but the rest of my NAS is working like a charm, so they cannot help with 3rd party software.

Is there anything I am missing/doing wrong or any tips to fix this?

Any help is very much appreciated. Maybe installing a different version using telnet is an option but I am kind of hesitating to do that, mostly because I am a total newby when it comes to programming.

I hope I didn’t re-open a known issue but I really couldn’t find a similar issue using the search feature.

Kind regards,




I had this same issue, but I fixed it!
(You will need to SSH into your Western Digital box.)

First, find a guide to enable SSH on you WD box. I believe it is disabled by default.

SSH into your box and run the following commands.

cd /nfs/nzbget/
rm -r queue

Log back into your web interface for the WD box. Then, disable and re-enable the nzbget app. (Turn ‘Run app’ off, then back on)

This will delete your queue and probably mess up some settings, but Nzbget will work afterward!


Thank you so much! That completely solved the issue:grinning::grinning: