On the last 3 days, my 2 WDTV streaming Live and 1 Live + can’t connect to Netflix. “Unable to connect. Please try again”…You tube or other apps are fine.
At first I thought problem from NF, chatted with them last 2 days. We had been doing everything we could: NF deactivated then activate NF. I reset router. Unplugged the WDTV(s), resting wdtv to lower resolution, anything I can think of… no luck
I though when I came here, you guys here would have the same problems (not that I wanted to see
I have 1 Roku and connects to Netflix fine. Also no problem when playing NF on pc.
I have been using these units with NF for years. I have att unverse 12mp.
Same thing here. I updated to latest firmware a few days ago, and now I can not connect with the Netflix app. I can connect via laptop on same connection, which is also AT&T 12Mb, and other WDTV services connect fine.
I tried rolling back to the two previous firmware versions, and the same problem still exists. I have never used the reset button on the bottom of the unit. Would this be a case where it might be necessary? Or is this a problem on Netflix’s end? This is quite frustrating, as Netflix accounts for at least 75% of my WDTV usage, and the reason I bought the box in the first place.
I seem to be having this problem as well. I used it just last night, but it’s not working as of this morning.
I did the button combo as instructed by this help page, as well asdeactivating all of my devices from the account page. Other internet services (Pandora, Youtube) are still working. Verizon FIOS in NJ.
Talked with NF 3 days straight, no luck. Last night I told them that I heard NF goes out depends on geography. CSR responded it is not true. Told me to call my ISP to make sure I get the connection. I told him that my internet, phone (I use Ooma)… are fine. But he insisted. I think thay have no solution.
I called my ISP last night for the heck of it. As expected, nothing out of ordinary.
Now, if the NF is good (I can tream on Roku). Internet is fine. What left: WDTV.
I really don’t understand why. My Roku, dvd player, and pc are streaming Netflix fine but not my darn 3 boxes Live. WD please help because I about to smash those boxes.