I have purchased my WD my cloud 4TB about 2 weeks ago,installed desktop App on my laptop(windows vista) everything worked very well but 2 days ago when I tried to access via desktop app, I got the message " failed to connect to device " please note the following points:
I can see the device in my network , able to copy files on device.
Dashbord works fine - Front Panel LED is solid blue
-I can access Dashboard via "WD Quick View " but again "open " option on WD Quick View doesn’t work.
- I have un-installed and installed App several times , didn’t help.
this is really frustrating, I have spent 2 days to fix this and still struggling.
appriciate yor help