When I first set up the device, I encountered several remote access issues. These issues were easily resolved after making a phone call to WD technical support. During the technical support sesion, I made the following changes: 1. Activated port forwarding 2. Enableld static IP on both my router and on MyCloud device 3. UPnP enabled on router After the minor tweakings, everything appears to be working smoothly. I can access my folders via LAN and remotely. However, after a couple of hours, I will no longer able to access my folders through LAN or remotely. When I log into www.wd2go.com, I get error such as “This Website is not available.”. I tried pinging MyCloud device and it seems to be communicating, there was no package losses. The only way to recircumvent this situation is to reboot the device device. Everytime I do that, I will be able to access the dashboard but the problem described above will re-surface after a couple of hours. After reboot the device many times, I realized that if I were to set a password to my administrative user account, the problem will appear immediately. The other possibility as someone else mentioned in this topic is that the device might have gone to sleep. I verified this verbally with the phone technical support engineer and was assured by him that the device will automatically wake up when someone tries to access the folders. I have yet to give it a try. I am using Mac OS X 10.10 Yosemite and MyCloud has the latest firmware as of yesterday. I am unable to check the version of the firmware because I can no longer log into my dashboard!
Power off, power on while you hold the rear reset button for 2sec.
There’s an extra comma in the url you typed, is that the cause why you can’t see the page? I removed it and the page show up fine.
