Unable to configure Plex server

I am unable to configure Plex server on my WD “My Cloud Home”

On the initial configuration screen, it ask for permission to create new “Plex” folder on root folder and once approve, it stuck and gives error " This page isn’t working. prod-0bc596a5c73ceb7.mycloud.com is currently unable to handle this request."


You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/28407

The error is too generic and does not tell you exact problem. What you need is to find out what is the real issue. If your site is serving a Internal Server Error, this can be caused by a number of things, such as:

  • Errors in .htaccess files
  • Server permission
  • Server timeout
  • Script timeout
  • Or some other Web Server Issues

Normally, a permissions issue on the file (or files) would be one cause of the HTTP ERROR 500. The simple solution is to run chmod 644 on the problem file(s) or chmod 755 on the directories.

$ sudo chmod -R 777 /"your files location"

The best way to debug the error depends upon the server and what’s actually running at the time. Consider some debugging tips to help diagnose and fix common causes of this problem.