I had My Book connected to my laptop and the cable got too taunt. The My Book feel about 1 1/2 feet. I now cannot communicate with it. I can feel the hard drive spinning. I can see the hard drive in manage hard drive. It still asks for password. But in WD Smartware it shows 0kb available. When I try to format it give me the message that it cannot do so. Can anyone offer some advice or is it broke?