"Unable to check for firmware updates

Please make sure device is connected to internet and try again"

but yellow triangle displays right next to old firmware version so it is connected.
Can I still get refund?
I bought on Amazon 3 months ago

Hi @tellwd,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

few hours after my comment it connected and updated, so please close topic