Unable to access with MyCloud

WD Legacy Products My Book Live
1

Simply can’t access drive through MyCloud.
So I have:

  • latest firmware (02.43.10 - 048)
  • registered MyCloud account with drive
  • got mobile access code with drive
  • got mobile app and it is working inside lan
  • setted up port forwarding on router and drive reports everything is fine(connected state)

Finally, I can’t access drive through MyCloud site or mobile app within Internet.
What I have missed, is it suppose to work?

2

Hello,

In order to better assist you, could you provide more details on your issue, like an error, also the type of mobile you are using.