Unable to access sub-folders in shared Public folder

OK, so I bit my tongue and bit the bullet today. Updated my 2nd gen WD My Cloud to OS5. So far just one issue. When I access the drive remotely (or through mycloud.com), I can see the “Shared Pictures” folder in the shared “Public” folder, but not “Shared Files” or “Shared Videos” (or anything else in the shared “Public” folder).

When I updated the MyCloud and set up OS5 I was asked to share “pictures” (which I did) but nothing else.

Any ideas???

Never mind. Apparently, the folders couldn’t be accessed because of the indexing that was going on (that’s another story)!

Bottom line, WD had dropped support (and remote access) for OS3 and OS5 remote access is unusable because of this stupid indexing.

Get a Synology - I have.

Hi @sktn77a,

Please refer to the below link to know about My Cloud OS 5 Cloud Access and Indexing
https://support-en.wd.com/app/answers/detail/a_id/30014

Well, if the only way to disable indexing is to disable web access, that’s not much help…