Unable to access Mycloud via internet

Hi Team,

I have recently setup mcloud and able to connect to it with in my WiFi zone. However if I am trying to access files.mycloud.com via internet from other networks, getting “This Site Can’t be reached error” while accepting device’s security certificate

devicexxxxxx-xxxxxxxx.wd2go.com’s server IP address could not be found

@mrmark31 Have you set up everything in the Dashboard to include Remote Access?

What other networks, are they at work, library, Coffee shops etc.?

@cat0w yup, everything in the dashboard is setup including remote access.

I am able to access only when I am in the same Wifi Zone to which my cloud is connected.

If I am connecting my laptop to any other network other than my home WiFi, unable to access My cloud via files.mycloud.com