Unable to access my drive from pc

I plugin my drive to my pc, it is PASSWORD protected.I go to my computer and see a new drive with the name CD DRIVE (H:) and when i click it or try to open, a new popup window open showing some kind of ERROR.It is saying H:\ is not accessible.The request could not be performed because of an I/O device error. I NEED HELP REGARDING THE SAME…

What happens if you try to unlock your hard drive using WD SmartWare or WD Security? Did you try replacing the USB cable in case there’s a connectivity problem?

Its just saying [ Attach a supported WD drive]

If the applications are unable to detect the unit then it would unfortunately mean the hard drive itself has malfunctioned. It would be best to replace it under warranty.

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty

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