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Unable to access files

So My Passport Ultra is suddenly not recognised on my laptop (windows 7)

Its just not there when I click on my computer.

The light is on, its spinning, and it is displed in device manager and when I click on it, it says ‘the device is working properly’

I tried to update the driver and it says I have the most up to date one.

Whatevr I try, I just cant open it.

I tried it on a diferent laptop today and it wont open on there either.

I recently formatted/wiped my laptop, dont know if that has anything to do with it? I was working ok before.

Any help is much appreciated as I really need to get the data off my HD.

Thanks!

Try going to the disk manager window and assign a drive letter. You can follow the link below for the steps.

How to change the drive letter assignment in Windows 8, 7, Vista, XP or 2000 

Support for Western Digital Hard Drives | Western Digital

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