Unable to access files

So My Passport Ultra is suddenly not recognised on my laptop (windows 7)

Its just not there when I click on my computer.

The light is on, its spinning, and it is displed in device manager and when I click on it, it says ‘the device is working properly’

I tried to update the driver and it says I have the most up to date one.

Whatevr I try, I just cant open it.

I tried it on a diferent laptop today and it wont open on there either.

I recently formatted/wiped my laptop, dont know if that has anything to do with it? I was working ok before.

Any help is much appreciated as I really need to get the data off my HD.

Thanks!

1 Like

Try going to the disk manager window and assign a drive letter. You can follow the link below for the steps.

How to change the drive letter assignment in Windows 8, 7, Vista, XP or 2000