Unable to access files in the Smartware Share

I was trying to post a question to the board but cannot see how to do this.  The introduction implies that there is a way to write a question but i dont see it.  Anyway, since i am about to return the device, i will ask you a question (I spent over 3 hours with the tech support people this morning and they can’t solve it).

I get an error message when i try to access my files: Error: unable to access smartware.   One of the technicians created a new folder and transferred my files there but that’s inaccessible now. 

Do you have any suggestions? 

Hi there, welcome to the community. It seems that you are having permission issues, have you tried performing a system only factory restore?