I keep getting this error on the my cloud app, and then when I try to login via mycloud.com I get a - can’t connect to mycloud error. On the pc, I can access the drive direct through the pc, via the network directories. While on the pc, the same IP network as the cloud, 192.168.100.xxx - if I type in the ip address of the cloud into a web browser it won’t connect.
Now I had this error on the tablet/phone and I removed the device on the app and re-added and it worked for a couple of hours, but eventually the 503 error came back again. Tried uninstalling app and device from app and reinstall but still the error. That’s when I checked access via the pc which is on the same network as my cloud.
If I restart the pc, I can still access the file by going through the network directories. But if I try to access through mycloud.com or type in the ip address in a browser, I can’t access the device.
It’s a bit frustrating.
In terms of behaviour when this has happened - when I was moving a TB of data from the pc to the cloud, when I access my music on the cloud and played a file direct from the mycloud app on the phone (music played no problem, but when I stopped it and came back to it later I got the 503 error), when the phone was syncing photos (it was taking a long time, I stopped the sync, and then when I got back home and checked the sync again it started but wouldn’t complete, I removed the device and re-added to the app and then I was getting the 503 error).
My gut feeling is that this happens when there is heavy activity, streaming music, copying large files for some time, or trying to sync photo’s for some time.
To fix it, I have to physically unplug the device from the power and then plug it back in for a reboot.
What is error 503 exactly anyway? and any ideas on a fix on this? Bit worried as I rely on the cloud for work purposes when working remotely - at least 2 days a week. Not an ideal solution if it goes down while I’m remote and can’t reset it because it needs to be done physically.