Ok, I’ve had enough, and I need some help. But since I know the problem is not on my side, I have no idea what to do.
0 ) I’m using Static IP in router and also in WD My Cloud, that means static DNS server and IP for MAC address in router.
1 ) I open ed the Ports 443 and 80 on router
2 ) My ISP is not blocking port 443 and 80
3 ) wd2go.com is working and it can see my cloud, also android Wd My cloud app can reach the device
4 ) Working well for few days , without any errors
5 ) 5 days passed since last WD My Cloud restart, and out of nowhere This error message comes up in Android:
Unable to access device (0)
6 ) Rushed to wd2go.com website try to login to my device from external network (work):
"The connection fails
Firefox can’t connect to the address:
Okay you can think maybe wd2go.com is not working, or my router is the faulty thing, BUT!
7 ) FTP is working , and I can reach the My cloud via FTP from external network. (too bad port 21 is blocked at my work, and I have to use 3G to try it out)
8 ) WD My Cloud is working well on local network , without problem (DLNA and SMB Share)
9 ) That must be a router problem, you think, okay, lets check forwardings, IPs, everything is fine , lets do a reboot, maybe something stucked, 1 minutes later, router is connected to the internet, everything is okay, but I still get the same error message. FTP still works, local my cloud still works, everything is okay, except wd2go.com, and that involves the Android/Windows app.
10 ) 2 things are left, wd2go.com is unaccessable because of maintance , or something is fishy with WD My Cloud, one thing left to do, restart WD My Cloud.
11 ) 5 minutes later everything is magically working again, wd2go.com is working, Android / Windows apps are working again, and I can mount my drive from external IP.
Conclusion, the problem is with My Cloud. I did this procedure 4-5 times in the last 2 months, and sooner or later the Cloud feature will just stop working.
And I just can’t restart My Cloud every day, and hope it will work for the rest of the day…
Why did they have to involve something external, why can’t I just reach my device without wd2go.com? :\
Any ideas what else can I try, if the problem is on my side? :\