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Unable to access dashboard

I updated the firmware about a month ago to v5.

The blue light is on on the unit. I’ve tried restarting it by using a paper clip on the rest button, both the 4 second with the power on and 40 second when I plug power into it.

I’ve reset my router, used multiple browsers/computers/OSs to access my mycloud IP address for the dashboard. None of these have worked; The dashboard page never loads.

When the mycloud is unplugged, however, the page at least gives an error saying that the site can’t be reached. But when it’s connected it just spins indefinitely.

Hi @Ardbert,

Please refer to the article of the Spinning circle when logged into MyCloud.com:
Error

Support for Western Digital Hard Drives | Western Digital

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