Post Text:
I downloaded Smartware Installer 2.2.1.6 and it is still NOT backing up any newly created files under C:\Users\My Name. It DOES backup folders and files located anyplace else on my C drive, but not under C:\Users. I have two new HP Envy systems running Windows 8 and both have WD Passports connected to them. The upgraded software does not work on either system. I even uninstalled Smartware, formatted the Passport and started with a fresh install of V.2.2.1.6 and it only works correctly one time (the day it’s installed) by backing up all my selected folders including those under C:\Users, and from then on it quits backing up anything new created under C:\Users\My Name.
I have sent several messages to tech support and received one message back asking me to give them a day and time for someone to call me, which I did and no call. I’m really disappointed and certainly can’t trust WD with my backups. I’m still waiting for tech support to call and if I obtain any solution I’ll post it here.
User: Verna
Email : vernawalker@centurytel.net
Notes: Wd Smartware is not working properly. User has emaild support and received a reply saying they were going to call him back. User still waiting for that call.
