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Troubleshooting WD Backup software for My Passport Ultra

Has anybody else had an issue with the latest build of WD Backup throwing an error referencing an 8-bit memory address (ie 0x00000000) when shutting down your computer? I’ve had it happen on Windows 8.1 and 10.

I’m using a Lenovo G505s with Windows 8.1 and WD Backup version 1.1.5574 to access a 1TB My Passport Ultra via USB 3.0.

This error does not affect the apps designed use, but I would imagine it has an issue with being told to shutdown by the operating system (maybe the OS bypasses some steps?).

Hello,

I have never received this error on any of my computers. I recommend you contact support directly for assistance with this.

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