Hi I am having trouble using my passport elite. I am using Windows XP and trying to back up my info to transfer to a new computer. After the software didn’t boot I removed the program and re-installed. I have had no luck updating the software.
Problem #1: When I download the firmware and use WinZip to unzip the data pachage and open the SmartwareUtility.exe the program can not open. And the only software update I found past the Windows.Net update was for Windows 7 and greater so no luck.
Problem #2: Forgo the update and just back-up my documents. I have 34GB to back-up and I can’t get past 6.31GB. The back-up just stops right there. I’ve let it run for 8 hours with no change. I again removed the software, re-installed, erased the passport and started over. No change in status.