Trouble with an Original Passport

WD External Drives WD Portable Drives
1

Hello, I have an original Passport (circa 1997) which I have used throughout the years without incident.  Yesterday while accessing a file, I unintentionally unplugged the unit’s USB cable from the computer (Windows Vista). I then shut the computer down.

Today, when I plugged the Passport USB cable in, the unit would not connect/download to my computer.  I ran a diagnostic which indicated a problem with the cable itself.  This scenario seems unlikely.  Any advice? Many thanks!

2

You might have corrupted the partition by unplugging the drive like that. You can check on Disk Management to see if the drive shows there. You’ll need a Data Recovery software to retrieve the files if you don’t have a backup. If that does not work you’ll need to have some Data Recovery specialist recover it for you.

Try to use  TestDisk to test and repair if possible.

1 Like
3

Thanks so much for answering my message last month…it now looks like I will definitely need to send the passport out for information retrieval. Can you please recommend a company? It is so important that I try to get my data and photos back.  As with most folks, my life is on the passport and I didn’t know that I should have had a back up for my back up. Many many thanks!

4

Hope you can retrieve all your files, good to know I was able to provide some guidance.