Please help me how to install this MyBook Essential. It installed the software the first time I plugged it then I was trying to back up my files. I cancelled the back up in the middle of the process so it showed a few copied files. I am trying to delete the files in order to start again with uninterrupted back up but I accidentally hit drive erase. Now I can not make it work and everytime I opened the software, it does not detect the external hdd anymore and some of the functions (backup and retrieve tabs) are grayed.
have you unplugged it during erase?
I have exactly the same problem. Please could someone help
Using the Drive Settings Drive Erase Function. To erase your My Passport when the
drive is not locked:
- Click Drive Erase On the Drive Settings screen (see Figure 17 or Figure 18 on
page 27) to display the Erase Drive dialog:
- Read the warning about the loss of data if you erase your drive.
- Click the I understand check box to signify that you accept the risk.
- Click Drive Erase to erase your drive.
After the drive erase operation completes, go to support.wdc.com and see Knowledge
Base Answer ID #5419 for information about downloading and restoring the
WD SmartWare software and disk image on your My Passport drive.
Note: Erasing your drive also removes your password. WHERE IS ID#5419 ???