Trouble syncing 15GB+ photos/videos to EX2100 from IOS9

My wife has 15+ GB of photos/videos on a 64GB iPhone 6 and the transfers start fine for the 4900+ items but at some point around 14GB the transfers fail and MyCloud for iOS reports something like 4.5GB of 15GB uploaded.

I’ve seen the size of the share at 12+GB and then the share size dropps back to 4.5ish GB.

The logs show nothing related to this at all.

Any thoughts?

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Hi and welcome to the WD community.

We have passed this along to support.

I am having the same issue with iPhone 6 and iPhone 6S. My family has more 50GB of pictures/video on each of their iPhones but they all stop backing up at 15GB. At first I would tell them they are going to lose the pictures if they didn’t finish backing up and the after a few weeks I realized the system stops backing up when it reaches 15GB. I have other Public Shares that I copied via the computer that are over 100GB, it just seems when you backup via the MyCloud App on iPhones its stops at 15GB. To be honest this was the primary reason I bought this Cloud and if its limits to 15GB, that is a waster of my money and time.