Trouble Logging on

I am having a lot of issues logging onto my WD4100.
every time I log in from my Mac I get the following message.


The server encountered an unexpected error which prevented it from completing your request. Please close this window and start the sign in process again.

© 2015 Western Digital Technologies, Inc.

I can only access the WD through an app on my iPad, I have tried to login from a different mac and get the same error message. I have had the drive form several years with no problems until now. please can you help me?

Hello Blomster,

You can refer the link provided below if you are facing login issue with the Dashboard of the My Cloud device.