Trouble connecting to the server

Trying to log in to my cloud home account on my Windows. Got this error “my cloud is having trouble connecting to the server. check your internet connection and try again”

Hi @JoseDiogo,

Please refer to the article My Cloud OS 5: No Internet Access Message:

If further assistance is needed, please open a case with our support team at the following:

Cannot connect the computer to the server because either another software installation is in progress or, the computer has a restart pending. Either complete the installation process, or, restart the computer and try to connect it again.