The Windows File Explorer View > Group By layout looks different than the default. Try changing the Windows File Explorer View > Group By to Category. It should then structure the icons by categories. For example the categories should be: Computer, Media Device, Other Device, Storage. One then double clicks on the My Cloud entry under Computer. Here is an example:
If you do not see any entries for the My Cloud devices under Computer then double check that; the My Cloud units each have a unique name, that each device on the local network are using the same local IP address range, that if using WiFi that it isn’t isolating the wireless network from the wired network, that each My Cloud has a static or reserved IP address, that NetBIOS over TCP/IP is enabled on the laptop, that the local network group for the laptop is set to Private, that File and Print Sharing is enabled on the laptop.
Try accessing the My Cloud using the My Cloud IP address rather than its text name. Sometimes one has to hit the “refresh” button in Windows File Explorer to trigger a refresh and have the My Cloud(s) show up correctly under the Computer category.
Also if using certain broadband provider routers one may have issues. The workaround is to connect the My Cloud to a switch. See the following WD Support document for more information:
And some have reported issues with their my Cloud using home mesh WiFi systems like; Google WiFi, Netgear Orbi and Ubiquiti.