Transferring Mac files to My Cloud Home


Hi there,

I have a Macbook pro and have purchased the My Cloud Home. I have done a Time Machine back up.

I was told when I bought this I would be able to access any of my Mac files through the My Cloud app from anywhere. Can someone confirm if this is true?

I cannot work out how to transfer all my Mac files to the My Cloud Home so that I can access them through the app. All Youtube videos etc. are geared towards the old My Cloud system and are not helpful. The WD UK support phone number on the website does not work from a UK landline or mobile.

I am tearing my hair out with this now as I am not finding it user friendly at all.


@juliagulia55 Have you looked at the User Manual?

You may want to visit the Learning Center too.