When I first installed the WD MyCloud Home on my Windows 10 desktop a Z: drive was set up to represent it. Worked fine, for a while. Then for some reason it didn’t work. Z: drive became Z:?. I figured if I deleted it Windows would resign the WD MyCloud Home device a new drive letter, perhaps Z: It didn’t. Tried powering down the device and disconnecting it, then connecting & powering up again. No Joy.
I tried to submit a Support ticket but could not get the process to work. It wanted info I simply didn’t have or didn’t know exactly what.
Upshot is I cannot access the device.
I would be grateful for any help in resolving this issue.