So I’m trying to move some files from my mycloud home device to an external hard drive attached to my laptop via USB and my transfer is super slow. The internet connection is fiber 1 Gig download/upload symmetrical, the laptop and the mycloud home device are both connected to the gigabit router through gigabit ethernet cables. Internet speedtest results show around 800-900 Mbps download and upload speeds. However MyCloud Homefile transfers are so slow, like 0 - 100 KBps. I have attached a video of the transfer. There is a process called kdd.exe running a network traffic around 8Mbps. The traqnsfer is now going on for more than a day.
Hope to here soon.
I have read the article earlier, but did not help. However, I was able to somewhat pin point when the issue arises. The problem seems to arise when moving files to and from folders with lot of files(i.e. 10,000 files). I have lot of such folders with various types of files ranging from videos to documents which I have to move between drives due to space constraints and other reasons. I observed that the program kdd.exe seems to be continuously transferring data over the network for a long time just to move a small file of about 2kb, when transferring to or from a folder with lot of files. Also the kdd.exe program seems to be putting windows explorer in a non-responsive state when accessing files in folders with lot of files. I know that transferring files to and from folders with lot of files can be slow, but if it takes days to move a few GBs it is unacceptable. A video is attached.
It’s really too bad western digital does not care to correct the systemic slow transfer speeds of their devices. They throw the issue back on the customer. They have your money, they really don’t care. Try another device from a different manufacturer.