So I’m trying to move some files from my mycloud home device to an external hard drive attached to my laptop via USB and my transfer is super slow. The internet connection is fiber 1 Gig download/upload symmetrical, the laptop and the mycloud home device are both connected to the gigabit router through gigabit ethernet cables. Internet speedtest results show around 800-900 Mbps download and upload speeds. However MyCloud Homefile transfers are so slow, like 0 - 100 KBps. I have attached a video of the transfer. There is a process called kdd.exe running a network traffic around 8Mbps. The traqnsfer is now going on for more than a day.
Hope to here soon.