Total reset when the disk is unplugged

My Cloud OS 5 My Cloud EX
1

Hi,

As soon as I have a power outage, or unplug the drive, all data disappears when it restarts. In the My Cloud space it says capacity 0.0KB even though I have several TB in my disk.
The only solution I found is to have to go to settings → tools → system restore only. And after the reconfiguration I find my data.

The problem is that this re-indexes the cloud data. And it takes a week to get to 100%.

How to avoid this obligatory reset as soon as the disk is unplugged?

I’ve tried to use fix IP but is not working.

Thank you for your help

2

What model do you have?

Get a small UPS to protect it from power outages. Don’t unplug it while it’s still on. Shut down first.

3

Hi, I have My Cloud EX2 Ultra, there is no shut down button on it.

4

If it’s running and can access the dashboard:

" Use the following steps to safely shut down your My Cloud device.

  • Click the User icon in the upper right corner of the screen.
  • Click Hibernate.
  • Review the confirmation message, then click OK. Your My Cloud safely shuts down."
5

Thank you for your help

I’ve already tried putting it into hibernation, but when it restarts, I have the same problem, no more data. I have to restore.

6

Finally I found a solution : I just mount the disk, set the password and here we go