If I connect HD Toshiba Canvio Desk to the My Cloud USB port, the HD is not visible. My Cloud USB port works because if I connect a pen drive to the USB port it is perfectly visible. Firmware of My Cloud EX2 Ultra is 5.23.114. On my PC runs Windows 10 and is connected to the Lan port of a D-Link router DVA-5592
Hi @adriano59,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
