My cloud was updated to v04.05.00-327
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When trying to check for update I am getting “ * Error retrieving firmware upgrade information: Internal server error. Retry your last operation. If the error persists, contact WD Support for assistance. (370014)”
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When trying to contact support from the “?” Menu. Attach diagnostic report and request support is not doing nothing (allowed pop-up) and then get * Your last operation timed out. Make sure there are no network connectivity issues and try again. (200001) * post_system_log_timeout
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DLNA show duplicates contents… content scan is always scanning and database is being updating. I cannot stop or rebuild my library.
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general slowness on the web UX.
Settings menu items are grayed for several minutes until become blue with actual settings. -
suspects that this device is generating network error that drops the sync of my router… I did replace to new router and also checked on different infrastructure… disconnections are following my cloud everywhere it goes.
I do get “Connected (Relay connection established) For best performance, enable UPnP on your router to establish a direct connection.” But I can’t find which ports are needed for my cloud and where to change them. I do know to add port forwarding on my router. -
yet I do have access to my data and sharing is working good. I have download a zip system report with a lot of logs files.
Where should I begin? I read something about to look into log for issues like files that generates errors or other system error that I look for solution.
