Time Machine can be found, but Cloud appears offline?

Hi guys,
Just bought the new Duo 4TB, turned on and it asked me to update firmware, which I did. I also released the RAID so I have 4TB as this will mainly be used as Time Machine back up…

Just wondering - I can see Time Machine drive from the device, but My Cloud Portal says the device is offline…? I assume I have local connection, but it’s not connecting to the remote server or something?

The LED is solid, does that mean it’s still upgrading? It’s been about an hour now…?


Hello hareluya,

I would suggest you to refer the link provided below for information to troubleshoot the issue with the device.


I ended up doing a 60 second reset and fixed the issue, it appeared to be the only solution…