Time Machine can be found, but Cloud appears offline?

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

Hi guys,
Just bought the new Duo 4TB, turned on and it asked me to update firmware, which I did. I also released the RAID so I have 4TB as this will mainly be used as Time Machine back up…

Just wondering - I can see Time Machine drive from the device, but My Cloud Portal says the device is offline…? I assume I have local connection, but it’s not connecting to the remote server or something?

The LED is solid, does that mean it’s still upgrading? It’s been about an hour now…?

Thanks!

2

Hello hareluya,

I would suggest you to refer the link provided below for information to troubleshoot the issue with the device.

https://support-en.wd.com/app/answers/detail/a_id/4148

3

I ended up doing a 60 second reset and fixed the issue, it appeared to be the only solution…