I have question about my cloud home duo
In 4k videos i cant see thumbnails of 4k videos … all types of videos i can watch the thumbnails except 4k videos
This issue in the android app and web site of wd my cloud
This issue make me so angrey … have any selution …thanks all members
Hi @Osamax911 ,
Please refer to the article My Cloud Home duo: Thumbnail Preview not Generated for 4k Content:
https://support-en.wd.com/app/answers/detailweb/a_id/2788/kw/2788
