Hi
I’ve just installed Arkeia Virtual Appliance 10.1.10 to my ESXi 5.5 server but when attempting to run a backup (to disk) of a Windows VM, I get an error message sying “the VMware product is restricted” (see below for full event log)
Any ideas what could be causing it, I did previously have an install of Arkeia on this hardware when it was ESXi 5.0 and it worked fine, so not sure what has changed. SSH is enabled and I can browse the Disks etc fine when setting up the Savepack. A quick google of the error has thrown up absolutely nothing 
Log…
19:41:07 Start of full backup: Savepack “System Server 2012”, Drivepack “DiskStorage drivepack”, Pool “DiskStorage pool”
19:41:07 Start of Media Server ‘vmbackup’
19:41:07 Owner is “admin”
19:41:08 Adding savepack “System Server 2012”
19:41:08 “1” families have been built
19:41:08 “1” drive(s) selected out of “1”
19:41:08 Waiting for a drive to be available in drivepack “DiskStorage drivepack”…
19:41:14 Using DiskStorage ‘DiskStorage0’
19:41:16 [1] Backing up vmbackup!vStorage:/192.168.0.254/Server 2012/Hard disk 1
19:41:16 [1] Trying to connect to “vmbackup”
19:41:16 [1] Connected to “vmbackup”
19:41:22 [1] vmbackup: Creating a snapshot of Server 2012
19:41:22 [1] vmbackup: Cannot browse ‘/192.168.0.254/Server 2012/Hard disk 1’: ‘This VMware product is restricted’
19:41:22 [1] Backup of “vmbackup!vStorage:/192.168.0.254/Server 2012/Hard disk 1” partially OK, “1” files (“1” treated), “1” MB, “1” seconds, “60” MB/mn, “1” errors
19:41:26 “1” files (“1” treated), “1” MB, compressed at “1.0”, “10” seconds, “6” MB/mn
19:41:26 End of Media Server ‘vmbackup’
19:41:26 End of backup
