This site can’t be reached :mycloudex2ultra.local. (initial setup)

Hello i tried to install my new ex2ultra (8tb) and i keep getting
this error : This site can’t be reached

Check if there is a typo in mycloudex2ultra.local.


Both hard disk light are solid blue , power light is blue .
please suggest what should i do


Configuring the network router or gateway to use Google public DNS servers can resolve connectivity issues cause by domain name resolution failures.

It is an SNS error, Here is the Procedure to assign Google DNS:

  1. Log into your network router as the Admin user.
  2. Locate the IP Address, Networking or DNS Server settings of the router
  3. Add one or both of Google public DNS Servers to the routers configuration
Primary DNS Server
Secondary DNS Server
Alternate DNS Server local router or ISP provided
  1. Save the Changes on the router
  2. Reboot the My Cloud
  3. Reboot the computer

Pleas refer to the following link: My Cloud OS 5: Dashboard HTTPS Access "This site can't be reached" Message