today i was this close to buying 4 2tb drives for my Sharespace which is getting close to needing more room but alas the issue of performance stopped me and ultimately is making me lean toward buying a new NON WD NAS and ridding myself of the grief and disappointment once and for all.
Now before i go rant off about how upset I am about the unit, i first want to say this… i really don’t understand how a company with a solid reputation, and very good CS staff like Bill and Dallas and the several Techs and CS hotline people i have talked to, can fall so incredibly short when delivering a product of this level. You guys are good to deal with, professional, personably, and courteous but man do you drop the ball at the engineer/development level. And sadly that is becoming a deal breaker for me. In fact if it was not for the fact you are good to deal with on a tech/CS level i would have dropped loyalty long ago. I can not stress enough though my loyalty is wearing very thin, and it is not likely you will ever win me back at this rate. So here is my plea
DEAR GOD FOR THE LOVE OF MERCY AND ALL THINGS HOLY AND RIGHT IN THE TECH WORLD… please fix the data transfer rate issue on the sharespace firmware!!! SOON
I am getting more and more pissed at the slow speeds this unit is now. you think a firmware update as an update or improvement, not a to make your nas slower. Ctorrent slowing things down is no excuse ESPECIALLY if you never use it.
really i think at this point with the drive being useless for the last 9+ months with firmware related performance issues we should be given a chance to be given our money back… send drive and copy of receipt in get check back.
this drive IMO is on the verge of irreparably damaging my relationship with WD and force me to samsung drive from now on (even though i know WD drives to be solid performers). let us remember what happened to IBM and the deskstars which forever ruined IBM/Hittachi’s rep…
Please WD I am begging you to make this right soon… I am tried of loosing faith in the few companies that i trust for good products and good customer service
end of plea (hopefully i did not just get on my knees and beg for nothing.
Soon to be customer no more,