Here are some of my favorite threads/posts.
Strange noise coming from 10TB drives (WD100EFAX)
I recently bought 5 WD Red 10TB drives. Occasionally the drive(s) makes a strange sound, I’m not 100% sure it’s the 10TB drive(s), I have 3 WD Red 4TB drives too and they are right next to the other drives in my Synology (8 slots) NAS. Therefore it’s hard to pinpoint exactly which drive or drives that the sound is coming from. The sound can suddenly disappear and reappear many hours later, it seem to be pretty random. As I’m writing this the sound is gone again, but I managed to make a short…
19V on WD20EARS - Help finding TVS Diode
Hi - I did the old Laptop PSU trick today and killed a couple of drives. One of them was a WD20EARS.
I have read the TVS FAQ and I imagine the 12V TVS is dead and needs to be removed. However I’m not sure which is the correct component to remove.
A picture of the board can be seen here…
Any other advice would be most appreciated.
WD Black not detected on reboot
My 3 year old WD Black 2 TB drives were replaced under warranty. The replacement drives are detected during POST after a cold start. But once Windows loads and if I subsequently restart the PC the drives do not show up in the BIOS. They power up OK and this has been verified…I can hear the platters spin. Drives were checked on 2 different machines.
I tried swapping power and data cables, the ports and even a PSU. Makes no difference. Motherboard is an Asus X79 Rampage IV Extreme running Wi…
Wdidle3 not working on new BLUE drives ;-( Any help?
I have three WD60EZRZ drives manufactured September 1st 2016. The head parking is set to 8 seconds and I can’t turn it off.
I have tried all versions of wdidle3 (1.0, 1.3, 1.5, 188.8.131.52), and all but version 184.108.40.206 give me the error “VSCSendKey CMD Error 51 04 10 4F 00 00 B0.” wdidle3 220.127.116.11 simply gives the error that “This drive is not compatible,” or something like that and reports that the idle timer is set to 8 seconds. I have also tried idle3ctl which gives the error, “sg16(VSC_SENDKE…
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Search Knowledge Base / WD Community
Welcome to the WD Support site where you can search our knowledge base, ask questions from our WD Community, download software and firmware, or get product information.
(ie how to rma)
Software downloads for internal hard drives can be found at
Example WD Black
Click on downloads and you will find links to
Data lifeguard diagnostics for DOS
Data lifeguard diagnostics for Windows
Acronis True Image WD Edition Software
Before postings at the WD Internal Hard Drive forum
Try searching the forum first because someone has probably asked the same question.
Remember that this is user-generated content.