This application has encountered an unexpected error


I just bought a WD My Passport Essential 500gb

The reason why i got is to quickly back up my laptop as it’s being picked up by sony tomorrow.

When i double click the smartware file it says “This application has encountered an unexpected error and is now exiting”

I tried many ways to “solve” it, but none of it worked.

One of the posts on some forum mentioned that it wouldn’t work on a dutch windows 7…

no problem i will switch to an english version… didn’t work…

Tried a Windows XP computer (dutch and english)

and even tried OSX 10.5 and 10.6 (when i already knew that wouldn’t work)

looking for the awnsers i saw tons of people having the same problem as i do.

That makes me wonder what kind of company WD is not to fix it…

so this was both a rant and a question :slight_smile: