There are too many password recovery attempts

I’ve got a my passport essential 500gb, one of the may 2010 models p/n: WDBAAA5000ABK-00 and s/n: WXG1A2088874. A friend was using it but since it came back it only shows the smartware vcd without showing the drive it self. When i try to unlock using the unlock utility in smartware it says ‘There are too many password recovery attempts’. Thats it, no drive to wipe and no drive settings in smartware to change. Please help.

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