The user account entered is currently in use. Contact the administrator or try again later

I was shoving my EX2 Ultra connected to a My Book Duo on to my 5 3/4 inch shelving when the power plug on the EX2 fell out twice thus causing the EX2 to perform a file system consistency check on the 3rd power up.

With 9TB of data, it took about 15 minutes for the fsck to complete before I could sign into the Dashboard to check the device status.

A few minutes later when I decided to open the dashboard again on a new webpage I got the request to sign in again even though the Web Access timeout is set to 30 minutes and this time I got the message that the user account entered is currently in use.

Since I could not sign into the Dashboard I could not hibernate but luckily I could still SSH into the device and issue a shutdown.sh via the terminal.

After powering up I was able to sign into the Dashboard without any problems.

Some notes:

  1. I’m the only user and person on my network
  2. only one user (renamed Admin to my user name)
  3. First time I have accidentally caused a power outage
  4. booted up with the USB My Book Duo attached with some test data, I believed formatted as NTFS.

Not a major concern but it is a bit disconcerting as it is possible that booting up with a USB drive attached could still be a problem or that the consistency check can cause the user account to be in use?

Has anyone else seen this message?
Do you know of the cause and solution?

Hi Ralphael,

You should try to contact WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.