HELLO. I’M TRYING TO ACCESS MY PASSPORT DRIVE AND THE PASSWORD IS NOT RECOGNIZED. THIS PASSWORD IS THE SAME I ALWAYS USE TO GET IN INTO MY DOCUMENTS. THERE’S ANY WAY TO FIXED IT WITHOUT LOSING ALL MY DATA? I SEND AN EMAIL TO AN WD AGENT IN ORDER TO RECOVER MY DATA BUT WASNT RESPOND YET. BRING ME SOME LIGHT IN THIS. THANKS
Dude, just keep trying. Check the upper-lower case ration, try a different keyboard, try a different computer, try a firmware update… If none of that can recognize the password then you’ll have to erase the drive.
Sorry mate you will need to format your drive.