The external USB device is not visible on the Home screen WD Elements Play 1 TB

Good afternoon from Spain.

I have a problem and I would like you can help me.

My WD Elements Play 1 TB is used to connecting to the multimedia drive’s USB port with some Desktops HD. One of them is WD Elements Desktop 2.5 TB, which I have just registered in your website.

Some time ago, I formated Desktop HD using software WD Quick Formatter for Windows <>, and from that time on, the USB device is not visible or recognized on the Home screen of  WD Elements Play.

I am not an expert on this matter, I think my desktop contained original FAT32 partition and format, and after formatting it using WD Quick Formatter, I reformatted for NTFS file system, which is not compatible with USB device for the Home screen of WD Elments Play. I am not sure about this.

Maybe I can reset Desktop HD with factory format settings with software External USB/FireWire Fat32 Formatting Utility <>. Unfortunatelly it is only supported for Windows XP and Windows 2000. My system is Windows 7.

I appreciate very much your assistance.

Please reply to this e-mail address: [Deleted]

Awaiting yours soon.

Bst Rgds.


You might need to contact WD Support for this matter, as they will assist you to troubleshoots the units.

Please note that this is a user to user forum.

WD contact info.

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