The 5TB Backup Plus Portable is not being recognized by my laptop or desktop

The 5TB Backup Plus Portable is not being recognized by my laptop or desktop. Any and/or all resolution will be helpful to recover the files and is much appreciated…

Hi @thej.srini.wd
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: