…for doing the right thing and standing behind your product. I received the replacement drive (for an overheating MyBook 500GB) last week. I verified and tested the replacement disk to my satisfaction.
This new(refurb) disk runs in the low 40
C range when working hard. Intermittent usage keeps it in the mid 30C range. And that’s more like it! So it’s a good thing and bodes well for temperature related failures.
At this time I can continue to say decent things about the company when discussing recommendations professionally and in casual conversation.
To everyone: Backups are PARAMOUNT. This applies to any disk from any company.