Synced files do not appear in MyCloud

hello,
CaptureWD_MyCloud CaptureWDFileExplorer

As ou can see on the two images, the windows file explorer shows the folder “2020” as synced (green icon) but the folder do not appear in Mycloud (nor via the web interface, nor via the map drive).

any idea of the issue ?
Thx in advance,
Christophe

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/1185